Broadcom xFlow App
xFlow is an IT Service Management (ITSM) application used by analysts to triage and resolve tickets quickly. Broadcom engaged HueyDesigns to elevate usability and reduce training burden—delivering a modern experience that could lead the category.
Approach
HueyDesigns led a UX redesign focused on clarity and speed for analysts: simplifying core ticket workflows, improving information hierarchy, and creating an intuitive interaction model that makes common actions easy to find and complete—so new users can onboard faster and experienced users can move through high-volume queues with confidence.
Results
The redesign delivered a more intuitive, user-friendly tool that reduced training complexity and improved retention. It earned 2016 ITSM Innovation of the Year recognition and achieved a strong usability score (SUS 8.3/10 for ease of use). The design approach influenced broader industry patterns and was later reflected across other service management tools.
Client
Broadcom
Services
+ Product Design + UX/UI
